Refund Policy

Every printed item is made to order, so we handle refunds case by case — fairly and quickly.

We will reprint or refund if:

• The item has a printing defect caused by us (smears, banding, wrong cut, damaged material).
• The printed output does not match the proof you approved.
• We miss the agreed release date on a confirmed order and you no longer need it.

We cannot refund if:

• The error was in the approved proof (e.g. a misspelled name that was approved).
• The file supplied was low resolution after we advised you about it.
• Colour differs slightly from your screen or from a previous print run.
• Production has already started and you change your mind — the downpayment covers materials and labour already used.

How to file a claim

Message us within 3 days of receiving your order with your reference number and clear photos of the issue. We usually resolve claims within 3 working days, by reprinting the item or refunding via the same payment channel you used.